All ROI orders are dispatched using an overnight courier, Fastway Couriers. They deliver Monday – Friday to business and residential addresses, although they require a phone number when delivering to a residential address. Busy times of the year like the week running up to Christmas can be hectic and an extra day should be allowed to avoid disappointment.
Our international illustrations are dispatched through An Post, using their Registered Package delivery service. Each one is tracked and insured.
We aim to deliver within 2-3 days to the UK, 3-7 working days for mainland Europe and within 5-7 working days from dispatch for the USA and other destinations. During busy times this may be longer, so be sure to drop us a line if you need your item super-quick and we’ll do our best to help. I always send an email with the tracking number upon dispatch.
From Ordering to Dispatch
Each illustration is made-to-order and dispatch can vary a little when it gets very busy. We aim to dispatch with 28 – 35 days from order but it’s always worth getting in touch when you have a specific deadline you wish to meet.
Each framed illustration is carefully swaddled in bubble wrap and inserted into a custom designed cardboard box for shipping. We DO use real glass (rather than perspex) so please be careful when unwrapping your package.
We want you to fall in love with your purchase from us so if you have a problem with any part of our product, then please do drop us a line and we’ll do whatever we can to make things right.
If your order is unlucky enough to be damaged when it arrives, please let us know within 24 hours so we can set about fixing the problem super quick! In some instances, we may request photographic evidence of the damage so we can work out how it happened and take steps to further improve our packaging.
When items are customised returns can raise an issue. However, it’s vital to the reputation of Wedding Dress Ink that each custom illustration is loved so please get in touch if there is a problem and we’ll do our very best to help.